Privacy Policy
Your privacy matters to us. We securely protect your personal information and ensure transparent, safe, and responsible data handling practices always.
Privacy Policy
Welcome to Hostelo. At Hostelo, we value and respect the privacy of our users, guests, property partners, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, applications, and services.
01 Information We Collect
We collect information to provide secure, efficient, and personalized accommodation booking and property management services.
Personal Information
- Full name
- Mobile number
- Email address
- Date of birth
- Government-issued ID
- Emergency contact
- Address details
- Nationality
- Booking history
- Payment information
Technical Information
- IP address
- Browser information
- Operating system
- Location data
- Cookies and tracking
- Analytics data
02 Use of Your Information
- To process and manage bookings
- To verify guest identity and ensure property security
- To communicate booking confirmations, updates, and support information
- To improve our platform, services, and customer experience
- To maintain safety for guests, staff, and property partners
- To comply with legal and regulatory requirements
- To conduct analytics and statistical research
- To prevent fraud, misuse, or unauthorized access
03 Reservation Information
To confirm accommodation reservations, we may require:
- Guest name
- Email address
- Identification details
- Contact number
- Check-in/check-out dates
- Payment details
04 Payment & Card Information
For secure booking processing, we may collect payment-related information including:
- Cardholder name
- Debit/Credit card number
- Expiry date
- CVV/security code
- Billing information
Payment information is processed through secure third-party payment gateways. Hostelo does not store sensitive card details unless required for authorized recurring payments or subscription services.
Users authorizing subscription-based services may be charged periodically according to their selected plan. Users may cancel subscriptions at any time, subject to applicable terms.
05 Data Security
We implement industry-standard security practices and safeguards to protect user information against unauthorized access, misuse, or disclosure.
06 Sharing of Information
We do not sell or rent users’ personal information to third parties.
We may share information only in the following circumstances:
- With property partners for reservation and check-in purposes
- With payment gateway providers for transaction processing
- With service providers assisting in operations and analytics
- When legally required by law enforcement or regulatory authorities
- To prevent fraud, security threats, or illegal activities
07 Cookies & Tracking Technologies
Hostelo may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and user behavior
- Enhance platform performance
08 Third-Party Websites
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of external platforms.
Users are encouraged to review the respective privacy policies of third-party services before sharing information.
09 Photography & Media
Guests and visitors may capture photos or videos at listed properties unless prohibited by the property management.
For promotional activities, Hostelo or its partners may occasionally conduct photography or filming at properties. Individuals who do not wish to appear in such media may voluntarily avoid the recording areas.
10 User Rights
Users have the right to:
- Access their personal information
- Correct inaccurate data
- Request deletion of data
- Withdraw consent where applicable
- Request details regarding how their data is processed
Email: privacy@hostelo.in
11 Data Retention
We retain personal information only for as long as necessary to:
- Fulfill booking and service obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements and policies
12 Children’s Privacy
Hostelo does not knowingly collect personal information from individuals below the age permitted by applicable laws without parental or guardian consent.
13 International Users
If you access our platform from outside India, you acknowledge that your information may be processed and stored in India or other jurisdictions where our service providers operate.
14 Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Updated policies will be posted on this page with the revised effective date.