Privacy Policy
Effective Date: May 21, 2026. Learn how we securely manage and protect your personal and organizational data under applicable legal frameworks.
Privacy Policy & Legal Framework
Welcome to Hostelo. The terms “We” / “Us” / “Our” / “Company” individually and collectively refer to Scriza Private Limited (operating Hostelo) and the terms “You” / “Your” / “Yourself” refer to the users, clients, guests, property partners, and visitors using Hostelo platform, software, and services.
By accessing, registering, or using Hostelo and its related software (“Platform” / “Website”), you agree and provide your absolute consent to the collection, storage, processing, and transfer of your personal and non-personal information in accordance with this policy. If you do not agree, please do not use our services.
01 Information We Collect
To provide secure accommodation booking, property management software, and client workflows, we may collect personal, operational, and sensitive information. Information freely available in the public domain will not be considered sensitive.
Personal & Account Information
- Full name & gender
- Mobile number & email address
- Date of birth & address
- Government-issued ID
- Login credentials
- Company/Property name
- Designation & employee details
- Emergency contact
- Booking & subscription history
- Payment/billing details
Technical & Device Analytics
- IP address
- Browser type & settings
- Operating system
- Real-time location data
- Cookies & session storage
- Usage analytics & server logs
02 Use of Your Information
We collect and use this data to ensure optimal platform functionality without causing any wrongful loss to you or wrongful gain to any third party.
- To provide, run, and improve Hostelo software and services
- To manage reservations, property management, and client workflows
- To communicate important updates, billing notices, and support inquiries
- To enhance user experience, platform responsiveness, and server optimization
- To verify identity, maintain safe environments, and ensure platform security
- To process secure subscription payments and invoices
- To prevent fraud, system misuse, or unauthorized activities
- To comply with legal, statutory, and regulatory requirements
03 Reservation & Operational Data
To process transactions and manage properties efficiently on the Hostelo platform, we collect operational data including:
- Guest/Tenant records
- Email and contact tags
- Check-in / Check-out timestamps
- Identification documentation
- Room allocation logs
- Attendance & operational records
04 Payment & Billing Security
For secure billing, onboarding, and active software subscriptions, we track payment metadata under strict confidentiality guidelines:
- Cardholder name / Account name
- Encrypted transaction hashes
- Subscription renewal timeline
- Billing addresses & GST details (if applicable)
All payment transactions are processed through highly secure, industry-standard third-party gateways. Hostelo does not store sensitive card pins or raw CVV codes. Users authorizing subscription-based plans will be charged periodically, with cancellation options subject to platform guidelines.
05 Technical Data Security Measures
We implement appropriate physical, technical, and administrative reasonable security practices and procedures to safeguard your data against unauthorized access, disclosure, or modification.
While we maintain high security compliance standards, no transmission method over the internet is 100% absolute. Users remain fully responsible for protecting their account login details.
06 Data Sharing & Disclosures
We do not sell, trade, or rent personal information to third parties.
Information is shared only under specific, legitimate conditions:
- When requested by a court order, legal process, or government/statutory authority
- With trusted third-party vendors (hosting, analytics, payment gateways) working under strict confidentiality binds
- To prevent active security risks, system exploitation, or fraudulent transactions
- During any business mergers, restructuring, or acquisitions, subject to data security transitions
07 Cookies & System Tracking
Hostelo uses cookies, browser local storage, and tracking identifiers to maintain smooth services.
- To keep your login sessions secure
- To analyze web traffic patterns and drop-offs
- To store system UI preferences
- To maintain active operational states
08 Third-Party Links & Integrations
Our software might offer external API links, integrations, or website redirects. This Privacy Policy applies only to Hostelo. We possess zero authority or responsibility over the privacy policies or methodologies utilized by external operators.
09 Photography & Media Rights
Listed properties might allow media capture unless restricted by local administrators. Hostelo reserves the right to conduct visual media collection for platform onboarding or promotion. Users can opt-out by notifying operations if they do not wish to feature in promotional materials.
10 Data Subject Rights
As a valid data owner on our platform, you retain the rights to:
- Access details of stored data logs
- Correct or modify inaccurate inputs
- Request data deletion (subject to operational dependencies)
- Withdraw data consent where legally viable
11 Data Retention Policy
We hold your personal data only for as long as it remains functional to deliver your requested Hostelo software services, settle financial/contractual timelines, manage compliance, or resolve disputes. Upon account closure, relevant compliance data may still be preserved as mandated by Indian legal guidelines.
12 Age & Minority Privacy
Hostelo does not intentionally register or query details of individuals beneath legal age parameters without explicit verifiable guardian overview and consent.
13 Cross-Border Transfers
International users interacting with Hostelo explicitly understand and agree that data will be stored, managed, and systematically processed across cloud servers deployed within India under Indian jurisdiction.
14 Updates to This Policy
We reserve full rights to upgrade or rewrite sections of this Privacy Policy at any moment without prior warnings. Changes go live immediately upon posting. Continuous usage of the software flags your automated legal agreement to the modified policy terms.
15 Grievance Redressal Officer
In agreement with the Information Technology Act, 2000, any complaints, concerns, or queries regarding data management, security breaches, or policy configurations can be directed to our designated officer:
Company: Scriza Private Limited
Address: Logix Park, A-4-5, A Block, Sector 16, Noida, UP, 201301
Email: info@scriza.in